Digital Vehicle Inspection

Overview

The Digital Vehicle Inspection (DVI) feature provides a structured multi-point inspection workflow for your shop. Define reusable inspection templates, perform thorough vehicle assessments, and share professional results with customers for transparent communication and service approval.

The DVI system covers the full lifecycle: template creation, inspection execution, result recording with media, and a customer-facing presentation where they can approve or decline recommended services.

Inspection Templates

Manage your inspection templates from the Settings page. Templates define the list of inspection items your technicians will evaluate on each vehicle.

For each template you can:

• Add items — define individual inspection points (e.g., "Brake Pad Thickness", "Tire Tread Depth")
• Reorder items — drag to arrange items in the order your techs should evaluate them
• Suggested services — attach service templates to items so recommended work can be quickly proposed when issues are found
• Active/Inactive toggle — deactivate templates you no longer use without deleting them

Create templates for different inspection types — a full multi-point inspection, a quick safety check, or a pre-purchase evaluation.

Starting an Inspection

Begin an inspection from the Inspections panel on the job detail view. Click New Inspection and select which template to use. The system creates an inspection instance pre-populated with all the items from your chosen template.

The inspection form displays each item in order, ready for the technician to begin recording their findings.

Recording Results

For each inspection item, the technician records their findings:

• Condition rating — select one of four levels:
  • Good — no issues, passes inspection
  • Fair — acceptable now but may need attention soon
  • Poor — needs service, recommend repair
  • Critical — safety concern, requires immediate attention
• Notes — free-text observations (measurements, descriptions, details)
• Media upload — attach photos or videos showing the condition
• Recommended services — select from suggested services or add custom recommendations for items rated Poor or Critical

Progress is saved as you go, so technicians can pause and resume inspections between other tasks.

Completing an Inspection

Once all items have been evaluated, mark the inspection as Complete. The summary view shows all results at a glance — color-coded by condition rating — along with the total count of items in each category.

Completed inspections are locked from further edits to preserve an accurate record of what was found at the time of inspection.

Sending to Customer

Share inspection results with the customer by generating a customer presentation link. Send this link via text, email, or through the communication tools built into Repair Bay Evolution.

The customer sees a clean, professional view of the inspection including:

• Each inspection item with its condition rating (color-coded)
• Technician notes and any attached photos or videos
• Recommended services with pricing where available

Customer Review

From the presentation link, the customer can review each recommended service and make decisions:

• Approve — accept the recommended service for this visit
• Decline — skip the service for now

As the customer selects items, a running selected total updates so they can see the cost of their approved work. When they're ready, they submit their decisions and your team is notified of the approved scope.

This workflow eliminates phone-tag and gives customers time to review findings at their own pace, leading to higher approval rates and clearer communication.